Virtual Hold – A great new customer service feature from Comcast

Bykeatingcwk November 21, 2006

I just got an HD receiver from Comcast and in order to set up HBO on it, I needed to call Comcast. When I called, I was notified that it would be a 10 minute wait (as usual)…

I was then given the option of "Virtual Hold" where I could type in my phone number and say my name and Comcast would then call me back when I was the first person in the queue. I was slightly skeptical, but I figured that it was worth a try once since sitting on hold on a cell phone is annoying.

I typed in my phone number and hung up and continued doing work. 7 minutes later my phone rang and when I picked it up, they verified who I was and then an operator came on 20 seconds later.

What a great way to improve customer service. Not only does it significantly decrease the Customer Support costs for Comcast, but it also increases my customer satisfaction since I dont have to sit around and wait on hold. Great work Comcast!

Now if only they could pass the cost savings along in the form of price decreases…..

Computers and Internet

Another funny “Pros and Cons” article about the iPhone
Bykeatingcwk July 10, 2007

So my father went out the other day and bought an iPhone and he loves it. He even switched from Verizon to AT&T to do it. It isnt surprising since the iPhone is definitely targeted at him. Great UI, synchs with Mac and iTunes (both of which he has), and it is pretty damn cool….

Read More Another funny “Pros and Cons” article about the iPhone
Computers and Internet

This is to index me on Technorati
Bykeatingcwk March 8, 2006

Technorati Profile

Read More This is to index me on Technorati
Computers and Internet

I’m demoing Live Writer at Blogworld – check it out if you are in Las Vegas
Bykeatingcwk November 7, 2007

I arrived in Las Vegas this afternoon for the Blogworld Expo. It is the blogging conference of the year and has some seriously high profile bloggers presenting as well as exhibiting. Blogworld was a conference that I asked the Windows Live team to participate in because I knew that it was THE OPPORTUNITY to showcase…

Read More I’m demoing Live Writer at Blogworld – check it out if you are in Las Vegas
Computers and Internet

The New Motorola RAZR?
Bykeatingcwk June 27, 2005

I just purchased the TREO 650 and love it. I spent the last three hours playing around with it and tweaking it to make it exactly what I want. I have to say that with the exception of the size, it is great. However, in my hunt for applications and accessories, I came across…

Read More The New Motorola RAZR?
Computers and Internet

MTV changes ad-sales strategy to target pyschographic segments
Bykeatingcwk October 9, 2006

Below is an article from Advertising Age about how MTV is shifting its online advertising sales strategy from one focused on its growing number of vertical properties to one which focuses on target "psychographic personas". I think that this makes sense for MTV since it will help them to alleviate their siloed approach to ad…

Read More MTV changes ad-sales strategy to target pyschographic segments
Computers and Internet

New Samsung i320 smartphone looks cool
Bykeatingcwk November 14, 2006

One of my friends from Kellogg who also works in the Windows Live Mobile group showed me her new phone a few weeks ago. It is the Samsung i320. When I was playing around with it, I was seriously impressed. I love my Treo although it is definitely larger than I would like it…

Read More New Samsung i320 smartphone looks cool

2 Comments

pu says:

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