CBS Sportsline understands Customer Service
For the past few weeks I have noticed that the page loading for CBS Sportsline’s Fantasy Football pages has been very slow and at times, it hasnt loaded at all. While it annoyed me at certain times, I didnt really give that much thought to it.
However, when I logged into my account today, I got an "urgent notification" from them and when I clicked on it, it led me to a letter talking about how they wanted to apologize for their performance over the past nine weeks. They also said that they were going to publically and visibly give themselves a weekly grade on their performance.
That is just phenomenal. It is one thing to realize that performance is a problem and fix it, but it is an entirely different thing to proactively notify customers about it as well.
Assuming that Sportsline can make the "grade" so to speak, I am going to be an even more loyal user of the site in the future. Check out the links at:
– Scorecard: http://www.sportsline.com/fantasy/status/reportcard
– Apology Letter: http://www.sportsline.com/fantasy/status
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